June 1, 2023
Information We Collect
To fulfill your order and provide you with the best possible service, we collect certain information that you authorized by Bankful, for the website, and by Etsy, for our Etsy Shop to share with us. This includes your name, email address, postal address, payment information (excluding: credit card number, expiration date, name on card, or CCV), and details about the products you order. If you contact us directly, you may choose to provide additional personal information.
Why and How We Collect, Use, and Share Your Information
Providing our Services
To ensure the smooth fulfillment of your orders, resolution of any disputes that may arise, and continuation of quality customer support, we will collect and use the information you provide us. This information includes but is not limited to your name, contact details, shipping address, and order details. By obtaining this information, we can provide you with the necessary assistance to enhance your overall experience with our services.
We may need to retain information about your purchases to comply with court orders or legal requirements, such as tax laws. By adhering to these obligations, we strive to maintain the integrity of our operations while ensuring compliance with all applicable legal frameworks.
To maintain OwOToyz' status as a responsible and customer-focused business, we are committed to continually improving and enhancing our services. In pursuit of this, we utilize your information to analyze and understand customer preferences, behavior patterns, and market trends. This enables us to optimize our offerings and tailor our services to better meet your needs. Additionally, as part of our commitment to comply with the policies and terms of platforms like Etsy, we may use your information to ensure adherence to these guidelines and maintain a positive presence with our third-party platforms.
Information Sharing and Disclosure
Third-party Service Providers
In order to offer you a seamless experience and fulfill our services, we employ trusted third-party service providers. These may include shipping carriers like USPS for discreet order delivery, and platforms like Bankful for collecting shipping information and securely processing payments. We only share your information with these service providers to the extent necessary to perform the specific services you require. Please note that these third-party service providers have their own privacy policies in place to protect your information.
With the Etsy Marketplace
When you make a purchase through our Etsy Shop, it is necessary for us to share certain information with Etsy. This sharing of information enables us to provide our services to you effectively and comply with the policies and terms set by Etsy. Any information shared with Etsy is handled in accordance with their own privacy practices, guidelines, and third-party service providers.
In the event that we sell or merge our business operations, it may be necessary for us to disclose your information as part of that transaction. However, such disclosure will only be done in compliance with applicable laws and regulations governing business transfers and data protection.
Compliance with Laws
We may collect, use, retain, and share your information when required to do so in response to legal processes, government requests, or to fulfill our legal obligations. This includes situations where we need to prevent fraud or illegal activities, protect the rights, property, and safety of our customers and others, or comply with other legal requirements. We will ensure that any disclosure of your information is made in accordance with applicable laws and regulations.
How Long We Store Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws and regulations. Typically, we retain your data for a period of five (5) years from the date of collection or the termination of our business relationship with you, whichever occurs later. This timeframe ensures that we have a reasonable and lawful basis for retaining your information and allows us to address any potential legal, financial, or administrative obligations that may arise during this period.
For the purpose of continuously improving our website and providing you with the best possible user experience, we utilize Wix and Google Analytics tools. These analytics tools employ cookies, which are small text files placed on your device, to collect anonymous information about your interactions with our website, yet does not personally identify you. This information includes but is not limited to your browsing behavior, page views, click-through rates, and session duration. It helps us gain insights into user activity, understand content preferences, and analyze overall online behavior patterns, which allows us to develop more relevant content, and products for our customers.
By accessing and using our website, you consent to the collection and use of your information by these analytics providers in the manner and for the purposes described above. If you have any concerns regarding how Wix and Google handle your data, we encourage you to review their respective privacy policies to gain a better understanding of their practices and safeguards.
Right to Change
You have the right to access and update your personal information. If you believe that any information we hold about you is inaccurate or incomplete, please inform us, and we will make the necessary updates to ensure the accuracy of your data.
Right to Restrict
You have the right to restrict or limit the processing of your personal information provided through cookies. If you wish to restrict this information please ensure you do not allow the tracking of cookies when entering our site. Any data previously processed can not be restricted, but restrictions can be placed after the fact to prevent future processing of data.
Right to Delete
You have the right to request the deletion of your personal information. Unless there are exceptional circumstances requiring us to retain your information for legal reasons, we will generally honor your request to delete your data. However, please note that certain legal obligations or operational needs may prevent the immediate deletion of all copies of your information. In such cases, we will ensure that your data is securely stored and will be deleted as soon as it is no longer necessary or legally required.
If you have any concerns or questions regarding your privacy, please feel free to contact us at firstname.lastname@example.org. We're here to address any privacy-related matters you may have.
We value your trust and are committed to protecting your privacy.